Customer Service Statement to Visa Applicants
If you're a citizen of a foreign country and intend to live/reside permanently in the United States, you'll need an Immigrant Visa to enter the United States whether or not you plan to seek employment.
The Immigrant Visa Unit conducts immigrant visa interviews by appointment only. When your visa interview is scheduled, you will be notified of your appointment date in a letter from either the National Visa Center for those whose petitions were filed in the United States (except for K visa applicants); or from the Kentucky Consular Center for Diversity Visa applicants, or from the Consular Section in Nairobi for K candidates and those whose petitions or SB-1 returning resident applications were filed in Nairobi.
Note that the appointment time for all interviews is between 8 a.m. and 10 a.m. Monday through Thursday, excluding Kenyan or American Holidays and the last Wednesday of the month. If the beneficiary does not appear with all the required documents and appropriate interview/issuance fee before 10 a.m. on that day, his/her appointment will be rescheduled for a later date. It is the applicant's responsibility to contact us, either by phone, email or writing to reschedule the appointment.
Once you have been interviewed and approved for an immigrant visa, collection of the immigrant visa will be on the date scheduled at 3 p.m. Please remember to carry your receipts for pickup.
Submission of fake documents or misrepresentation of facts in any way could render you permanently ineligible for an immigrant visa to the United States of America.
Important Notice: If you have not received your appointment letter by 3 weeks before your appointment date, please contact us at consularnairobi@state.gov.
Kindly DO NOT make any travel arrangement until you have your visas ready with you.
Important Notice: Recent legislation has led to changes in the procedures American citizens resident abroad will follow if they wish to sponsor an immediate relative (spouse, parent or minor child) for an immigrant visa. Effective immediately, the immediate relative petition (I-130) must be filed with the USCIS office responsible for the petitioner's place of residence (that is, the place of residence of the American citizen who is filing the petition). Consular offices at U.S. embassies and consulates are no longer authorized to accept I-130s, although they will continue to provide guidance to American citizen petitioners and their family members. Responsibility for acceptance and approval of immigrant visa petitions rests solely with USCIS. American citizens should submit their I-130 at the CIS office responsible for their place of residence.
This procedural change may result in a processing delay for some applicants. The Department of State recognizes and sincerely regrets the inconvenience this may cause.
General questions regarding asylum and refugee issues should be directed to the local office of the Department of Homeland Security, Telephone: 254-020-363 6042, or Fax: 254-020-363 6103
mailto: consularnairobi@state.gov
Embassy Switchboard: 363-6000
Non-Immigrant Visa Unit
Phone: 363 6491
Immigrant Visa Unit
Phone: 363-6492 for information or to schedule immigrant visa appointments, only.
Local Mailing Address
Consular Section
U.S. Embassy
P. O. Box 606,
Village Market 00621
