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Non-Immigrant Visas

Visa Application System

The U.S. Embassy in Nairobi has made the visa application process faster, simpler and less stressful for Kenyans seeking to travel to the United States.

Applicants can schedule a non-immigrant visa appointment or through the assistance of the call center at +254-20-619-0600 (in Kenya) or +1 703-439-2302 (in the United States).  Applicants must pay application fees at any branch of Postbank or through Mpesa before booking an appointment. 

Applicants with questions on visa categories, requirements, and procedures, may call the visa call centre between 8:00 am – 6:00 pm, every Monday through Friday, at +254-20-619-0600 (in Kenya). In addition, approved visas are delivered to any of the 28 DHL locations nationwide, free of charge

Applicants are also required to complete their visa application form and pay the application fee prior to scheduling an appointment.

Fee payments are not transferable. The fee payment is electronically tied to applicant’s passport number and cannot be transferred to anyone else.

Important Notice:

  • Parents traveling with children under age 18:  If two parents are listed on the birth certificate, both must appear at the visa interview and give consent for their child to travel to the United States. Those who are now single parents must provide a court order confirming that they are the sole guardian of the child. If the certificate of birth was issued by the Republic of Kenya, the court order should be obtained from the Children’s Court of the High Court of Kenya.
  • Wait times for an interview can vary. We suggest that applicants bring reading material to occupy themselves while they wait for their interview.
  • Please be advised that you may need warm clothing as some of the processing takes place outside.
  • Applicants with disabilities may need to be accompanied when visiting the visa section
  • A non-immigrant visa is issued by a U.S. Embassy or Consulate and entitles the holder to travel to the United States and apply for admission for temporary visit; it does not guarantee entry. An immigration inspector at the port of entry determines the visa holder's eligibility for admission into the United States.

Public Inquiries:

The preferred and recommended method of inquiry is via email:  It generally takes 2-3 working days to receive an email response.  Please include the applicant’s full name, date of birth, passport number and contact information.

Non-Immigrant Visa Pick-up

If you qualify for a visa, the Consular Section will return passports and visas via courier a week after the interview. Occasionally, however, we will be unable to do so due to circumstances and technical issues beyond our control.

Due to unavoidable circumstances, DHL closed their Kisumu office with immediate effect. For clients who have already chosen a Kisumu location for visa collection, DHL will call you to arrange for collection in Nairobi. Please contact log in to the CSC website ( if you would like to choose a different location.

Fraudulent Documents

Please be informed that submission of fake documents or misrepresentation of facts in any way could render you permanently ineligible for a Non-immigrant visa to the United States of America.

Travel Plans

Since no assurance regarding the issuance of non-immigrant visas can be given in advance, final travel plans or the purchase of non-refundable air tickets should not be made until you are approved and have the visa in hand.

Expedited appointments

The Visa section will only consider requests for expedited appointments in emergency cases only. These are: 

  • Medical treatment for applicant as well as any persons desiring to travel in support (for example parent caring for child).
  • Death of immediate family member (ie Parent, Sibling, Child).
  • For expeditious appointment visit the U.S. Visa Service

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