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Appointments, Office Hours and Location


The American Citizen Services (ACS) section of the U.S. Embassy maintains normal operating hours as listed below.  Note that ACS is closed on the last Wednesday of every month and any Kenyan or American holiday. 

Our office hours are:

  • Monday through Thursday from 7:15am to 4:30pm


  • Friday from 7:15am to 12:15pm.  ACS typically offers only emergency services on Fridays.  

Whenever visiting the Embassy, please bring your passport or other form of picture identification.


To schedule an appointment for the following services, please send an e-mail to;

  • Passport renewal or replacement;
  • Notarial and other services.
  • Consular Report of birth abroad of an American Citizen

Please be sure that you only request for an appointment for a service that we actually offer.

When requesting an appointment, please include the name and date of birth of the applicant, preferred email and phone number, and type of service you are requesting from the options above. 

If you wish to schedule an appointment with ACS regarding a matter that is not described above, please explain what type of service is desired. 

On the appointment day: For access to the Consular Section, U.S. Citizens should bring identification, preferably a U.S. passport. If you have been robbed of your identification, bring a photocopy if possible. If not, we can work to establish your identity at the gate before you enter.

If you have an appointment, please print and bring your appointment confirmation with you. It will also contain a checklist of all the documents you will need to bring. Use the checklist to avoid having to make repeat trips to the Embassy.

Parking:  American Citizens Service (ACS) section has a limited number of first come first served parking spaces to offer to our ACS patrons who have booked an appointment.  The security guards must check the appointment list before allowing an ACS patron to park.

The parking spaces are located on the road that runs along the side of the embassy from U.N. road and ends at Village Market.

All visitors seeking consular services including ACS will still need to enter at the main consular entrance located at the front of the Embassy compound off of UN Avenue. There will be no admittance at the gate along the road where the ACS parking is located. Please be advised that the walk from the parking area to the consular entrance is about ten minutes. There is closer parking for a fee available at the Warwick Center located on UN Ave to the south of the Embassy compound.


All visitors seeking Consular services, including ACS, enter at the main Consular entrance located at the front of the Embassy compound off of UN Avenue. We are next to the Warwick Center directly opposite the U.N. Complex in Gigiri, Nairobi, Kenya.

Our postal address is:

U.S. Embassy
United Nations Avenue Nairobi
P. O. Box 606 Village Market
00621 Nairobi, Kenya


For more information, please call + 254 (0) 20-363-6451 from outside of Kenya or 20-363-6451 within Kenya or you may contact ACS by email at