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Appointments, Office Hours and Location

Appointments, Office Hours and Location

Office Hours

The American Citizen Services (ACS) section of the U.S. Embassy maintains normal operating hours as listed below.  Note that ACS is closed on the last Wednesday of every month and any Kenyan or American holiday

Our office hours are:

  • Monday through Thursday from 7:15am to 4:30pm


  • Friday from 7:15am to 12:15pm.  ACS typically offers only emergency services on Fridays.  

Whenever visiting the Embassy, please bring your passport or other form of picture identification.


ACS offers the following regularly scheduled services. 

Please follow the appropriate link below to learn more about requirements for each service:

When requesting an appointment, please include the name and date of birth of the applicant, preferred email and phone number, and type of service you are requesting from the options above. 

If you wish to schedule an appointment with ACS regarding a matter that is not described above, please explain what type of service is desired. 



All visitors seeking Consular services, including ACS, enter at the main Consular entrance located at the front of the Embassy compound off of UN Avenue. We are next to the Warwick Center directly opposite the U.N. Complex in Gigiri, Nairobi, Kenya.

Our postal address is:

U.S. Embassy
United Nations Avenue Nairobi
P. O. Box 606 Village Market
00621 Nairobi, Kenya


For more information, please call + 254 (0) 20-363-6451 from outside of Kenya or 20-363-6451 within Kenya or you may contact ACS by email at