Welcome to American Citizens Services (ACS) Nairobi

American Citizen Services - November Newsletter (PDF 637 KB)

American Citizen Services unit is committed to providing information and assistance to U.S. citizens visiting or living in Kenya. 

We render our services either by:

• Appointment; To schedule an appointment visit the Department of State Travel Appointment site. Appointments are for the following types of services; Passports and Adding Visa Pages.

            or

• Walk-in from 8:00 am to 10:00 am on Mondays and Wednesdays except the last Wednesday of the month or any Kenyan or American holidays. Walk-in services are available for following types of services: Notaries, Passports and Adding Visa Pages. 

For Consular Report of Birth Abroad Appointment

We provide a range of services and information. If you do not find what you are looking for from the links below, please check the A to Z Index or contact us directly.

Citizenship

• Consular Report of Birth

Emergencies

• Arrest
• Missing Persons
• Medical Emergencies
• Sending Money to a Friend or Relative
• Death
• Hospitals
• Lawyers

Enrolling

• Enroll with SMART Traveler 
• Consular Information Program
• Safety and Security
• Tips for U.S. Citizens Living abroad
• Warden
• Emergency Messages for U.S. Citizens

Federal Benefits and Taxes

• Social Security, Veteran Affairs and the Office of Personnel Management
• U.S. Taxes
• Selective Service

Notary and Affidavits

• Notary Services
• Affidavits

Passports Services

• Renewing a Passport
• Adding Pages
• Lost and Stolen
• Emergency Passports
• Parental Consent
• Photo Requirements

Traveling and Living in Kenya

• Travel Advice
• Kenya Visa Requirements
• Security Alerts
• Marriage
• Absentee Voting

What We Cannot Do

The services below are requested frequently but we are unable to perform: 

• Assist with Kenyan or U.S. residency or immigration issues, including Green Cards or acquisition of U.S. citizenship
• Assist with travel, employment or real estate
• Authorize or pay for medical treatment
• Cash checks
• Collect or forward mail/packages
• Issue or authenticate U.S. birth/marriage/death certificates
• Issue U.S. police records
• Locate lost property
• Locate or provide information on U.S. citizens
• Pay personal debts for U.S. citizens
• Prepare tax returns or translations
• Provide information on schools or businesses in the U.S. or Kenya
• Provide information regarding U.S. visas or immigration benefits
• Provide legal advice or intervene in judicial cases
• Provide security or law enforcement services (including fingerprinting)
• Renew or replace driver's licenses

Parking

American Citizens Service (ACS) section has a limited number of first come first served parking spaces to offer to our ACS patrons who have booked an appointment.  This parking is not available during our walk-in hours in which no appointment has been secured as the security guards must check the appointment list before allowing an ACS patron to park. 

The parking spaces are located on the road that runs along the north wall of the Embassy between Muthaiga and United Nations Avenue at the very western end of the Embassy compound. 

All visitors seeking Consular services including ACS will still need to enter at the main Consular entrance located at the front of the Embassy compound off of UN Avenue.  THERE WILL NO ADMITTANCE AT THE GATE ALONG THE ROAD WHERE THE ACS PARKING IS LOCATED.  Please be advised that the walk from the parking area to the Consular entrance is about ten minutes.  There is closer parking for a fee available at the Warwick Center located on UN Ave to the south of the Embassy compound.

Visa Inquiries:

Unfortunately, the American Citizens Services Unit is unable to assist in visa inquiries.  Visa records, both immigrant and non-immigrant, are confidential under the Immigration and Nationality Act, section 222 (f).  Please direct visa inquiries to the appropriate visa unit.  We understand that U.S. citizens often have inquiries on behalf of family members, but per U.S. immigration law, we cannot answer visa inquiries.

Please do not call the ACS unit for any Immigrant or Non-Immigrant visa related questions.

Immigrant and Diversity Visa Unit can be contacted at +254 20 363 6492 or immigrationvisanairobi@state.gov 

Non-immigrant Visa Unit (including student and tourist visas) can be contacted at +254 20 363 6491 or visitorvisanairobi@state.gov

Any Questions?

Email: kenya_Acs@state.gov